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Warranty

Superior warranty, assuring your peace of mind for years to come

The image displays the word TORLYS in bold, blue capital letters on a white background.

S.M.A.R.T.* Warranty

TORLYS smart floors logo with TORLYS in bold blue letters above smart floors in smaller, light gray text on a white background.

SURFACE FLOOD PROTECTION

Guarantees water will not penetrate the joint or cause any visual effect.

Water spilled on a dark wooden surface, forming irregular shapes and reflecting light.

MAXIMUM PERFORMANCE

For lifetime wear, structural and joint integrity / no gapping. Full details here.

Two children play with wooden toys on the floor while an adult helps them. Another adult sits in the background on a chair, reading a book. Large green plants and natural light fill the cozy room.

ANTIMICROBIAL TECHNOLOGY

Inhibits the growth of mould and mildew, providing a lifetime of cleaner floors.

A modern living room with light wood herringbone floors, a large potted plant, a butterfly chair, an orange sofa, a guitar, a lamp on a wooden dresser, and sunlight streaming through large windows.

REUSABLE GUARANTEE

Re-use or donate** your Smart Floor and receive a 10% credit to use towards the purchase of your next one.

*Applicable to TORLYS Smart Floors only.
**Must provide donation receipt to be eligible for credit.

Close-up of light-colored wooden floorboards with visible wood grain and knots. The legs of a piece of furniture with wooden legs and black feet are partially visible at the top of the image.

TORLYS BULLDOG™

Smart Floors are guaranteed repairable with TORLYS BulldogTM Easy Plank Replacer.

*Applicable to TORLYS Smart Floors only.

A close-up of flooring installation; a metal tool presses down on a plank of light wood laminate as a hand works nearby, with underlayment visible beneath the floorboards.

Floors so nice you'll use them twice.

Rethink flooring with TORLYS Re-Use Guarantee.

Give your used TORLYS Smart Floor a second life by reinstalling it in another room while keeping your full warranty coverage, plus receive a 10% credit toward the purchase of your next Smart Floor.

To claim your reward, simply take a photo of the floor installed in the original room and another after it has been reinstalled in the new room. Send both photos, along with your original receipt, to warranty@torlys.com.

Watch Video
A person in a black shirt uses a digital caliper to measure the width of a light wooden plank placed on a table.

Sustainability

Meaningful Innovation.

At TORLYS, we are committed to creating premium flooring solutions that combine beauty, durability, and sustainability.

Our innovative Smart Floors are designed to reduce environmental impact while delivering exceptional performance and style.

Every TORLYS Smart Floor is fully renewable with the exclusive TORLYS Bulldog™ Easy Plank Replacer. This innovative tool makes it easy to replace a single damaged plank instead of the entire floor, helping extend the life of your flooring and reduce waste.

We are also committed to supporting healthier indoor living environments. TORLYS flooring products are manufactured to meet some of the world’s most stringent indoor air quality standards, including California Section 01350 and/or FloorScore Certification.

Learn more about TORLYS’ commitment to sustainable flooring and healthier homes.

Learn More

In the case of a claim, notify the dealer who supplied the material promptly. Once the dealer verifies the claim, a TORLYS representative will be notified and, if necessary, an inspection will be arranged. If you are unable to contact the dealer please contact TORLYS at 1-855-486-7597.

TORLYS Warranty Breakdown

Use the chart below to identify residential warranty coverage per product. See Documentation section for more information.

View Documentation
Category Product WearWaterproofSurface WaterproofWater ResistanceRe-UseFloodStainFadeNo GappingStructural Integrity
Hardwood TORLYS Everest XP* Hardwood
Cork TORLYS Cork XP
Laminate TORLYS Smart Laminate & QuickStep Laminate (excl. Lexington W)
Laminate TORLYS Smart Laminate (Lexington W)
Laminate Marquee Laminate
Laminate Marquee Laminate (Ocean)
Vinyl TORLYS Smart Vinyl (EverWood*, EverTile, RigidWood, RigidTile, UltraWood)
Vinyl Marquee Vinyl (Olympic 2, 3, 5)

  • Wear
  • Surface Waterproof
  • Re-Use
  • No Gapping
  • Structural Integrity

  • Wear
  • Surface Waterproof
  • Re-Use
  • No Gapping
  • Structural Integrity

  • Wear
  • Surface Waterproof
  • Re-Use
  • Stain
  • Fade
  • No Gapping
  • Structural Integrity

  • Wear
  • Water Resistance
  • Re-Use
  • Stain
  • Fade
  • No Gapping
  • Structural Integrity

  • Wear
  • Stain
  • Fade

  • Wear
  • Stain
  • Fade

  • Wear
  • Waterproof
  • Re-Use
  • Flood
  • Stain
  • No Gapping
  • Structural Integrity

  • Wear
  • Waterproof
  • Stain
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